SR
Stewart R
1 reviews | Active since Jan 2012
14 Sept 2023, 11:28
Up-Front payment for service not received yet.
I need three dental implants. I have tried every avenue to have the fee paid to the supplier upfront out of my Medical Savings Account which is in good standing and has double he funds required to carry out the procedure. Discovery is hiding behind rules as to what is not allowed such as paying up-front. I am not asking them to pay out of their money but from my personal medical savings account with them. This is affecting my physical health and now my mental health.
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
14 Sept 2023, 12:34Dear Stewart
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Sept 2023, 12:34
Official
Dear Stewart
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
14 Sept 2023, 15:43Dear Stewart We have been in touch with you to answer your comments. RegardsDiscovery Health Servicing Team
Discovery Health's reply14 Sept 2023, 15:43
Official
Dear Stewart We have been in touch with you to answer your comments. RegardsDiscovery Health Servicing Team
SR
Stewart R's updateReviewer Update
15 Sept 2023, 10:42Why is it in life people only do the right thing after somebody has had to resort to a forum such as this to get any results. I am still how ever not satisfied that an upfront payment to a medically related service provider can not be made from a clients medical aid savings account and your system needs to be updated to allow for this.
I don't feel any need to thank discovery as all that was done is what should have been done a few weeks ago without causing me so much frustration.
I don't feel any need to thank discovery as all that was done is what should have been done a few weeks ago without causing me so much frustration.
SR
Stewart R's update15 Sept 2023, 10:42
Reviewer Update
Why is it in life people only do the right thing after somebody has had to resort to a forum such as this to get any results. I am still how ever not satisfied that an upfront payment to a medically related service provider can not be made from a clients medical aid savings account and your system needs to be updated to allow for this.
I don't feel any need to thank discovery as all that was done is what should have been done a few weeks ago without causing me so much frustration.
I don't feel any need to thank discovery as all that was done is what should have been done a few weeks ago without causing me so much frustration.