Unwilling to provide health insurance/medical ai

<p>Discovery Health showed that is **** near impossible to solve a problem within there structures. After TWO WEEKS of back and forth calls, emails, two months' worth of premiums debited, then hearing that we're NOT covered...WHAT THE HELL?!?!</p> <p> </p> <p>What is the absolute use of people in customer service if they can just recite the rules and regulations but cannot handle or change samothing that is within a gray area.</p> <p> </p> <p> </p>