eP
evert P

1 reviews | Active since Jul 2010

05 Dec 2022, 23:25

Unwilling to pay approved claims

August we got approval for sdports benefit for my daughter. Claims were submitted. Declined due to incorrect code. 4 times called to confirm codes. Given 3 different codes by 3 different people each claiming they are right. Each time get doctor to change invoices and each time it gets declined. Discovery is not wanting to pay out valid claims. Staff completely untrained in dealing with clients. I've been without owing funds for 4 moths. Imagine I don't pay them for 4 months. Dont care about clients at all. Down right *******

0
Replies (2)
Discovery Health
Discovery Health's reply06 Dec 2022, 06:41
Official
Dear Evert D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply07 Dec 2022, 13:08
Official
Dear Evert D
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team