Unwilling to help

1) I changed my plans in December for my family since I cannot afford the premiums on my last plan (Classic Comp.). I'm now being double billed which I cannot afford which Is why I changed plans the first place. I'm being told that this is how your billing works (one plan is billed for the previous month and one for the next month . Your billing system is not my problem but now it is made to be mine. Your consultant said that I will have to change bank accounts to solve this issue! 2) I was never informed of this unacceptable billing otherwise I would have cancelled my medical aid with you 3) You changed the billing debit date from 1st to 29th without informing me. I only get paid on 1st. 4) On every call I'm expected to hold on the phone for at least 30 minutes while you check this, contact other people and type reports into your system. There is never a callback from your consultants. I cannot afford to spend R60 upwards on every call to you 5) Your consultants are arrogant and condescending - never asking me what they can do for me, but always telling me I must remember this and that. Unacceptable to talk to customers like this. Please can you sort out my issue and train your consultants to be customer friendly.