Unwilling to Assist/Unreasonable

<p>My Fiance and I want to move Medical Aids. I have never seen a company so unwilling to assist even when your are actualy giving them the chance to put you into a 3month waiting period just for upgrading my fiance because he wants to move to my higher plan. The only reason I want it done now is because due to wedding planning I wont have time at a later stage to bicker back and forth with you. Even offered paying a penalty just to have him be able to cancel his medical aid and move to my name under a much higher plan he is not a sickly person they have access to his records to even check but no no one is willing to even look into it. Such Poor service will be looking at other options always liked discovery for vitality but seems like even when the client is willing to compromise into a situation that will only benefit Discovery they are still useless and unhelpful in this regard cannot believe this. Also still waiting for Discovery to get back to me regarding my Life cover/Retirement plan which thye are unable to pick up they can pick up stuff from 5years back but not my current scheme paid by my employer even with proof, Someone would have phoned me back over 2weeks ago. Thanks Discovery for making me realize with all these issues just how useless you actually are. Cannot believe such poor service and unwillingness to assist or even try go the extra mile. </p>