Unwilligness to assist in troubling times

I am very disappointed with Discovery and their unwillingness to assist in these troubling times. When the COVID19 issues started I contacted discovery to enquire if they have any relief available due to the COVID19 cash flow issues. They responded that they cannot give any assistance as this is their income source. I was very surprised that they were so unwilling to assist their members where other medical aids went out of their way to assist members. You cannot claim to be the best medical aid but you cannot even assist members who is struggling to pay their membership fee. I contacted discovery last week to enquire if I can move to another cheaper plan as I have cash flow issues. The keycare department phoned me to explain that I cannot move to another plan as I am on the lowest plan but they will escalate the matter to the department I would wish to change my plan to. Again no willingness to assist in these troubling times. Its been more than a week and still I have received no help or assistance from Discovery. This is very disappointing and unacceptable as there is medical aids I know of that actually goes the extra mile for their members.