TR
Tracy R
1 reviews | Active since Oct 2012
07 Sept 2015, 09:39
Unstoppable debit order does not go off my account
I received an sms stating that my medical aid has been suspended. I have called Discovery twice this morning and both times have had the phone dropped on me and no call back,. My debit order was meant to go through my bank account on 4th September but no attempt has been made. I ask Discovery when will you debit my account? If I need medical aid and you refuse cover be assured I will sue you. I an sen a copy of my bank statement where you have made no attempt to take payment. I ask why? How will this be resolved?
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Discovery Health's replyOfficial
08 Sept 2015, 14:56Hello tracyrankin,
Thank you for speaking to me.
As discussed, due to an system anomaly the debit order for your premium collection on 1 September was excluded from the bill run. In order to manage the risk of our members and the sustainability of the Scheme, as a failsafe, when payment is not received within 3 days of the due date, your membership will automatically be suspended. I am really sorry to learn of your experience with our service centre and assure you this will be appropriately addressed. I confirmed we have lifted the suspension on your membership and sent you an email with confirmation.
Thank you for allowing me to assist with your query and feel free to contact me directly should you have any further issues on this.
Kind regards
Bruce
Thank you for speaking to me.
As discussed, due to an system anomaly the debit order for your premium collection on 1 September was excluded from the bill run. In order to manage the risk of our members and the sustainability of the Scheme, as a failsafe, when payment is not received within 3 days of the due date, your membership will automatically be suspended. I am really sorry to learn of your experience with our service centre and assure you this will be appropriately addressed. I confirmed we have lifted the suspension on your membership and sent you an email with confirmation.
Thank you for allowing me to assist with your query and feel free to contact me directly should you have any further issues on this.
Kind regards
Bruce
Discovery Health's reply08 Sept 2015, 14:56
Official
Hello tracyrankin,
Thank you for speaking to me.
As discussed, due to an system anomaly the debit order for your premium collection on 1 September was excluded from the bill run. In order to manage the risk of our members and the sustainability of the Scheme, as a failsafe, when payment is not received within 3 days of the due date, your membership will automatically be suspended. I am really sorry to learn of your experience with our service centre and assure you this will be appropriately addressed. I confirmed we have lifted the suspension on your membership and sent you an email with confirmation.
Thank you for allowing me to assist with your query and feel free to contact me directly should you have any further issues on this.
Kind regards
Bruce
Thank you for speaking to me.
As discussed, due to an system anomaly the debit order for your premium collection on 1 September was excluded from the bill run. In order to manage the risk of our members and the sustainability of the Scheme, as a failsafe, when payment is not received within 3 days of the due date, your membership will automatically be suspended. I am really sorry to learn of your experience with our service centre and assure you this will be appropriately addressed. I confirmed we have lifted the suspension on your membership and sent you an email with confirmation.
Thank you for allowing me to assist with your query and feel free to contact me directly should you have any further issues on this.
Kind regards
Bruce