PW
Peter W
1 reviews | Active since Oct 2023
03 Oct 2023, 09:21
Unsolicited contact never stops
Hi Discovery, I must have signed a consent to be contacted, however no matter how hard I try I cannot get removed from your database. Every phone call I receive I ask for my details to be removed and on two occasions the caller confirmed my name cannot be taken off the system. I am a Discovery Medical Aid Client, and some callers ask if i am interested in the Medical Aid products.
I have downloaded truecaller and now end the call and block the number but they just call from new numbers. It's not fair, against POPIA and why do I have to get other apps to stop the harassment?
Helpful (0)
Replies (6)0
Replies (6)
Discovery Health's replyOfficial
03 Oct 2023, 10:16Dear Peter W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply03 Oct 2023, 10:16
Official
Dear Peter W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
PW
Peter W's updateReviewer Update
03 Oct 2023, 10:18Thank you.
PW
Peter W's update03 Oct 2023, 10:18
Reviewer Update
Thank you.
PW
Peter W's updateReviewer Update
03 Oct 2023, 15:00I just got another call... Can't take me off the system. +***... THIS IS RIDICULOUS
PW
Peter W's update03 Oct 2023, 15:00
Reviewer Update
I just got another call... Can't take me off the system. +***... THIS IS RIDICULOUS
PW
Peter W's updateReviewer Update
03 Oct 2023, 15:00Number is + 27.7.1.0.00 . 55..20;14
PW
Peter W's update03 Oct 2023, 15:00
Reviewer Update
Number is + 27.7.1.0.00 . 55..20;14
Discovery Health's replyOfficial
04 Oct 2023, 14:27Dear Peter W
We have been in touch with you via email to answer your comments, as we were unsuccessful in contacting you telephonically.
Regards
Discovery Health Servicing Team
We have been in touch with you via email to answer your comments, as we were unsuccessful in contacting you telephonically.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 Oct 2023, 14:27
Official
Dear Peter W
We have been in touch with you via email to answer your comments, as we were unsuccessful in contacting you telephonically.
Regards
Discovery Health Servicing Team
We have been in touch with you via email to answer your comments, as we were unsuccessful in contacting you telephonically.
Regards
Discovery Health Servicing Team
PW
Peter W's updateReviewer Update
10 Oct 2023, 09:16Hi Discovery,
Thank you for resolving.
I appreciate your efforts and speed in sorting my complaint out. I however cannot change my rating. With numerous direct attempts failing, I had to resort to a public forum to get my request dealt with.
Thank you for resolving.
I appreciate your efforts and speed in sorting my complaint out. I however cannot change my rating. With numerous direct attempts failing, I had to resort to a public forum to get my request dealt with.
PW
Peter W's update10 Oct 2023, 09:16
Reviewer Update
Hi Discovery,
Thank you for resolving.
I appreciate your efforts and speed in sorting my complaint out. I however cannot change my rating. With numerous direct attempts failing, I had to resort to a public forum to get my request dealt with.
Thank you for resolving.
I appreciate your efforts and speed in sorting my complaint out. I however cannot change my rating. With numerous direct attempts failing, I had to resort to a public forum to get my request dealt with.