unsettled claim

GOOD DAY

I CANNOT SEEM TO COMPREHEND THE MATTER BEHIND THE LONG DELAY IN THE PROCESS OF A SCREENING AND PREVENTION BENEFIT CLAIM IT HAS TAKEN 3 WEEK NOW AND THE SERVICE PROVIDER HAS SUBMITTED THE CLAIM ELECTRONICALLY AND A PAPER CLAIM THE CONSULTANT KAJAL COFFIRMED THEY HAVE RECIEVED IT AND THEY PROCESSING IT YET THE TURN AROUND TIME HAS ELAPSED. WHAT DO I DO NOW

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