UNSETTLED BILL!!!!!!!

Dear Discovery, I write this to you as a stressed and frustrated customer/mother. I currently hold a discovery Key care plus medical aid with, on the 24th of April 2023 I gave birth to my daughter at Life the Crompton Hospital via c-section. It just amazes me that till date the bill for that has not been settled by the medical aid which I pay for every month with my hard-earned money so it baffles me to see that till date the hospital keeps calling me and sending me emails regarding the unsettled bill but I pay for medial aid which does provide with maternity benefit. How can a multi-million-rand company such as Discovery fail to settle the hospital bill? Don’t I pay my premiums every month to you guys? I made countless attempts to communicate with you but I was only given a case number and was told by one of your representatives that I shall be provided with feedback but till today no feedback has been provided so I now owe the hospital money I cannot even afford myself hence why I took the medical aid with you in the first place it was to have peace of mind but at this point in time I am not getting that but only getting headaches cause of this, even my health has taken a huge hit because of this cause I am really stressed about this outstanding bill as the hospital is close to handing over the debt to debt collectors and that will have nothing but negative implications for myself. Just so you know, I am also submitting a complaint with the Council for medical aid the same regulatory body that regulates you because it cannot take you over a year to settle the bill with the hospital, you are also not treating me fairly according to the TCF principles for all FSP’s. This also does not come as a surprise because I’ve been seeing a lot of negative reviews about Discovery Health on LinkedIn and also Hello Peter so this just speaks volumes and we need to increase the volume so these complaints can land to CMS and FSCA In conclusion, settle the bill with the hospital and it will be business as usual cause at this point in time you are infringing my consumer rights, and you are also not conducting business as a fit and proper FSP who’s authorized by FSCA and CMS to provide us with financial services, Regards, A disgruntled Discovery Client