Unsatisfied every time I call Discovery

I’m very disappointed in discovery health, there hasn’t been a time when I called the company looking for assistance and I got what I’m looking for I was put on hold for 10 minutes waiting for someone to assist me when I finally got through to a consultant I asked her to call me back as my airtime was finishing she explained to me that she will call me later because she’s busy I explained I’m looking for assistance now she dropped, I was redirected to another adviser He also said he will call me back later he isn’t able to call me right away because they work in inbound and it’s extremely busy what’s the whole point of consultants taking calls if clients aren’t being assisted, worst medical aid ever!!! My cousin actually advised me against discovery I should’ve listened.