unsatisfied Client

<p>My husband has a Classic Saver Medical Aid cover, however everytime we go purchase prescribed medication at the paharmacies we are told the medical aid needs authorisation. He then contaced medical aid call centre and was told that he is not on Classic Saver but Key Care. We are paying a lot of money for the option we took but we cant get nor use the benefits...this is really ridiculous and unacceptable. We have been sent from pillar to posts by call centre customer care and was told one of the manager or supervisor will contact him to resolve the matter and none of that ever happened. I think its now time to shop around for a new medical aid which will take good care of us.</p>