unsatisfactory client service from Discovery medical scheme

I wont even give one star for Discovery healths incompetance for helping a member. I saw my Opthamologist on the 9th of November who asked for a payment. After putting in a claim I phoned the medical scheme on the 14th of November in which they promised us we will receive the payment within 2 working days. well today is the 22 and still no joy. We logged a complaint and Zphelele Ngcobo said he will put the query though urgently. Yesterday Mohamed phoned us and shared nothing has been done. Today Yolanda Ngletshe went above and beyond to help us. Unfortunately we are still unsatisfeid. Mohamed phoned again and shared well have to wait yet another working day for an answer. When I told him it is unaceptalble he put the phone down in my ear. Very very very unprofessional.