Unsatisfactory and Unaccepted service

My daughter did MRI in October 2023 and it was paid on my MSA instead of PMB. I have been in contact with discovery and I spoke to so many consultants with no matter being resolved. Lee Isaacs the consultant from Discovery decided to take the matter into her to assist but still its been weeks without any results. This affects myself financial and my family negatively as 80% of MSA paid MRI. We ran out of MSA and when my two daughters got severely ill I had to pay out of my pocket. I have been patient enough to wait the matter to be resolved but no positive results. The matter become more difficult as I cant to speak to PMB department directly and call Centre consultants are not helping. Its been over three months without this matter being resolved. I have been with Discovery Health for over 20 years but this worse situation I ever found myself and my family in. This is disappointing and unaccepted service.