LD
Lindelwa D
1 reviews | Active since Mar 2021
23 Sept 2022, 00:18
Unresolved Service Error
Disappointed. My vitality has not been active once during my 3 month trial. All agents that help me "fix" the problem, tell me to try again and I still receive a service error notification when I attempt to make any rewards settings. Wasted 3 months of my life trying to make this service work. Definitely cancelling.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
26 Sept 2022, 06:08Dear Lindelwa D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply26 Sept 2022, 06:08
Official
Dear Lindelwa D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Sept 2022, 12:22Dear Lindelwa D
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply26 Sept 2022, 12:22
Official
Dear Lindelwa D
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
LD
Lindelwa D's updateReviewer Update
26 Sept 2022, 15:41Hi.
I don't understand what has happened.
1. I asked about why my vitality rewards trial won't allow me to select reward stores. I am getting a technical error when I try to select my options.
2. Initially, an agent told me I have two discovery accounts and the other one should be deactivated. I got a call a month ago that this was sorted.
3. I tried again, no luck. It was not sorted
4. The response you are talking about is about my discovery invest which is inactive
5. What must I do for my vitality rewards service to work?
6. The response in my email doesn't talk to anything I have complained about. If you don't understand anything, please ask. In fact, I'm even more confused.
7. The only active policy I have with Discovery is my medical aid. Everything else is inactive.
8. Please take the time to understand my complaint before you close it because right now, nothing is solved.
I don't understand what has happened.
1. I asked about why my vitality rewards trial won't allow me to select reward stores. I am getting a technical error when I try to select my options.
2. Initially, an agent told me I have two discovery accounts and the other one should be deactivated. I got a call a month ago that this was sorted.
3. I tried again, no luck. It was not sorted
4. The response you are talking about is about my discovery invest which is inactive
5. What must I do for my vitality rewards service to work?
6. The response in my email doesn't talk to anything I have complained about. If you don't understand anything, please ask. In fact, I'm even more confused.
7. The only active policy I have with Discovery is my medical aid. Everything else is inactive.
8. Please take the time to understand my complaint before you close it because right now, nothing is solved.
LD
Lindelwa D's update26 Sept 2022, 15:41
Reviewer Update
Hi.
I don't understand what has happened.
1. I asked about why my vitality rewards trial won't allow me to select reward stores. I am getting a technical error when I try to select my options.
2. Initially, an agent told me I have two discovery accounts and the other one should be deactivated. I got a call a month ago that this was sorted.
3. I tried again, no luck. It was not sorted
4. The response you are talking about is about my discovery invest which is inactive
5. What must I do for my vitality rewards service to work?
6. The response in my email doesn't talk to anything I have complained about. If you don't understand anything, please ask. In fact, I'm even more confused.
7. The only active policy I have with Discovery is my medical aid. Everything else is inactive.
8. Please take the time to understand my complaint before you close it because right now, nothing is solved.
I don't understand what has happened.
1. I asked about why my vitality rewards trial won't allow me to select reward stores. I am getting a technical error when I try to select my options.
2. Initially, an agent told me I have two discovery accounts and the other one should be deactivated. I got a call a month ago that this was sorted.
3. I tried again, no luck. It was not sorted
4. The response you are talking about is about my discovery invest which is inactive
5. What must I do for my vitality rewards service to work?
6. The response in my email doesn't talk to anything I have complained about. If you don't understand anything, please ask. In fact, I'm even more confused.
7. The only active policy I have with Discovery is my medical aid. Everything else is inactive.
8. Please take the time to understand my complaint before you close it because right now, nothing is solved.
LD
Lindelwa D's updateReviewer Update
27 Sept 2022, 21:08Feedback still not received. Problem not solved. Cancelling. This has been a waste of my time.
LD
Lindelwa D's update27 Sept 2022, 21:08
Reviewer Update
Feedback still not received. Problem not solved. Cancelling. This has been a waste of my time.