Unresolved Medical Aid Issue

I have been attempting for several months to resolve a serious issue with Discovery Medical Aid, without success. My medical aid (Classic Saver) was previously administered through my employer. Following the termination of my employment in October 2025, I requested that my membership be converted from a business account to a private one. This has still not been resolved. I am unable to access the Discovery app, as password reset attempts return an error stating that my ID number does not match Discovery’s records. I was informed that my profile may be incorrectly linked to my ex-husband’s Discovery Bank application, which was never completed. I am trying to downgrade from Classic Saver to Delta Essential, but the downgrade form is only available online and cannot be accessed due to the app issue. Despite multiple calls to Discovery, completing Home Affairs verification, self-verification, and engagement with the ***** department, I still have no access to my account. I paid my December and January contributions after receiving revised installment correspondence and submitted proof of payment, yet I was later informed that my medical aid portfolio is now closed. This matter has caused unnecessary stress, financial risk, and administrative burden. I am requesting urgent intervention from Discovery to: • Restore access to my medical aid account • Correct my profile and ID linkage • Reopen my portfolio • Process my downgrade request or refund my 2 contributions made and I will apply for an alternative medical aid / insurance.