Unresolved issue for over a year now!!!!

<p>Discovery medical Aid has failed to resolve an account that they should pay which falls under my PMB. They keep ignoring the issue and expect me to fit the bill that should be covered by them. I am also paying for treatments that they should cover on a monthly basis under the PMB. </p> <p> </p> <p>Can a capable manager please assist with this matter asap! </p>