unresolved debit order error - 26 days poor

On the 30th September my Medical aid debit order was taken of a completely unrelated bank account number, an account number which was not facilitate for this error, leaving my credit score and inconvenience in a shocking situation, as well as thousands of other customer, <br> please explain how this error has not been rectified in 26 days,, I have never experience such shocking poor lack of response from any organisation, there was been excuses about wrong debits and credits bla bla bla PATHETIC !!! I' m still waiting for the apology letter and every single sent that has been used to damage my good credit record with other banks <br> THE ONLY DISCOVERY I HAVE MADE IS THE BIGGEST DISAPPOINTMENT, not what one would expect being loyal for over 15 year,, not wonder my partner just moved over to Momentum