Unresolved Claim

My daughter requires a medical procedure every six months. Each time it ends up in hours of wasted time, numerous phone calls, huge frustration, a fight with your call centre and then an eventual email to HelloPeter. <br> <br> Why is it that Discovery appear incapable of resolving a query without resorting to HelloPeter? I even tried to get the call centre to put me through directly to the executive suite but that is not possible. So here we are again.<br> <br> One lady in Port Elizabeth was very helpful and even got out the previous claims and attached them when resubmitting the recent claim. Even with that information Discovery are incapable of processing it correctly.<br> <br> Please could someone competent phone me. I refuse to waste any more time with your call centre.