unresolved claim

Dear Discovery,<br> <br> I have previously raised a complaint on this platform regarding unprocessed and inaccurately processed claims. Unfortunately this matter does not seem to be going away as Discovery Health continue to frustrate me by not being able to fully resolve queries raised. I recently received a letter saying that I owe an amount of money to Discovery, for which I have been requesting various personnel within Discovery to assist with a breakdown, but they all say they will look into it, but no one ever reverts. I am keen to resolve this, but all I want is for some to explain on what basis I owe funds to discovery (if valid I will gladly pay, if not then this needs to be reflected on the system and closed). The issues previously came about because Discovery incorrectly processed claims from Medical savings instead of PMB, and they incorrectly dispersed funds to various parties. Now we sit with a massive stuff up with no visibilty on what went on behind the scenes and no one at the call centre is able to assist. This is by far the worst service ever received from a service provider. Absolutey pathetic and appauling from Discovery....someone please help