Unreliable, *********** Money Grabbers!!!

<p>I am beyond unhappy with the so called “customer service” from Discovery Health…</p> <p>I started enquiring as early as May this year to get all the info & details I needed for a specialist visit in August, which I got my referral letter for. I had the cash to buy the device they told me they did not cover, but it was confirmed that my consultation would be cover by the scheme… BUT to my disappointment when I was about to go in to see the doctor I was told by his receptionist my medical aid will not cover as the “member benefit” is depleted! So I had to pay R3000.00 consolation on the day besides the R2600.00 for the device.</p> <p> So I was set back by a hole R3000.00 due to the incompetence of Discovery staff. A I called them on 1st September to query and I was told the call would have to be pulled they will contact me as soon as its available.. I called the 2nd Sep some story, I called the 5th Sep same story then I waited….Today is the 30th of September not even a courtesy call to say we still waiting, we don’t know what happened, we apologies for the inconvenience. Absolutely Nothing. </p>