NL
Nadasjna L

1 reviews | Active since Jul 2013

21 Aug 2024, 14:42

Unqualified Advisors Googling Medication and making placing clients on wrong holds

Good Day I joined Discovery and was ask the normal Questions which I responded to honestly, after careful consideration I was put on a 3 month waiting Period and it was ok with me I understand. Now that I must claim the Broker not a Qualified Health Professional placed me on a year waiting period because Google told him urbanal is used for people being diagnosed with Bipolar stress ect. I want to know when was I diagnosed and where dis she her information from. The Waiting period to me was explained for a year I cant get urbanul on medical aid via a Doctor not that I cant be referred by a actual Health Dr to a Phycologist then I would have not gone and said no my medical aid said I must wit a year. All I see a funny code and when I asked why did you not say it they sat due to poppy act but I must must put in a pass word. This medical aids just=wants to make money out of you I paid for 3 months never used once but know I get Denied Medical health by a Financial Advisor.

This is not going to end here next we will in the papers

0
Replies (6)
Discovery Health
Discovery Health's reply22 Aug 2024, 06:25
Official
Dear Nadasjna L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
NL
Nadasjna L's update22 Aug 2024, 10:51
Reviewer Update
Thank you For Calling back and giving me as a client a list of more things to do to cover your mistakes all I ask is for my recording and where the Advisor explained the Codes to me which clearly I signed and was not properly informed. I cant even afford a medical aid I trying my best to not get sick or use the medical aid as there is always a problem. I cancel from time to time because it becomes to much but I am loyal I come back when I can afford it again and the one time I need medical aid helps since 2020 when I gave birth to my daughter I am being denied and need to appeal . The next step you guys do is kick me off like you did before and my daughter had a seizure in the hospital Foyer. I have been paying for months and and dont use the medical its for emergency but now I as a Loyal client is honestly saying I signed the document but I did not understand the Codes and the Advisor rumble the stuff so quickly that I missed it and you have no mercy .
Discovery Health
Discovery Health's reply22 Aug 2024, 13:35
Official
Dear Nadasjna L

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

NL
Nadasjna L's update22 Aug 2024, 13:40
Reviewer Update
O yes I was given your rules and I must appeal if I feel I gave been wronged .
Discovery Health
Discovery Health's reply29 Aug 2024, 10:29
Official
Dear Nadasjna L

Thank you for engaging with us to clarify the details of your matter and allowing us to reiterate the various channels that are available for further appeal. 

Regards
Discovery Health Servicing Tea
Discovery Health
Discovery Health's reply04 Sept 2024, 18:11
Official
Dear Nadasjna

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team