UNPROFFESSIONAL BAD CUSTOMER CARE

It is unacceptable that Discovery Medical aid is OFFLINE for the Total working hours in a day- today 19th May 2025.. I am on Critical Life Chronic medication, and they don't give a dime. The member receives NO NOTIFICATION "we are going to offline for however many days" AND ALSO they have NO PLAN 2 PLEASE LEAVE YOUR NUMBER WE WILL CALL YOU BACK After I, as a pensioner held the line till the point that my talk time was depleted there was no interest to help the member. The member putting their bread on the table is absolutely NO PRIORITY!

the majority of companies who can't deliver a service give you the option to leave your number and they will call you back THAT IS PROFESSIONAL CUSTOMER CARE ONE WOULD EXPECT OF A COMPANY LIKE DISCOVERY. JUST SHOW YOU AGAIN ....same old same...it's ONLY about the money, NOT the patient/member.