Unprofessionalism

I was quite upset with the way the consultants interacted with me on the 31 july 2020. First off, I was told to submit my pre-assessment forms before 12 noon because it's Friday and people "knock off early". Secondly, I was told that my request was short notice as though it is my fault, and they had the audacity to confirm something they weren't even sure about. That shows me lack of training on their side. I had to involve the treating specialist to help sort out this mess days before my procedure. Do they have any idea how it feels needing surgical intervention and to be at the mercy of a medical aid that you pay without fail on a montly basis. Your consultants need to get their act together and consult when they're unsure and not suck information out of their thumbs. I believe as clients our complaints or queries should be treated and attended to swiftly without taking us from pillar to post. I feel my claim should've been handled appropriately.