pJ
phyllis J
1 reviews | Active since Feb 2012
02 Sept 2015, 18:19
unprofessional service
I'm not sure why discovery Iintroduced this ridiculous system of one havingto call the call ccentre for chronic medication to be delivered..I'v called the call centre twiceand was promised tthat a pharmacist assistant would call me back after being on the phone for 10 lminutes each time and still I don'th have my medication or a call back. Why am I paying medical aid
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Discovery Health's replyOfficial
04 Sept 2015, 22:25Hello phyllisj,
Thank you for your comment.
We have confirmed that you have been contacted by the relevant team and your query has been addressed. We're really sorry to hear about your experience using this service. This offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration.
Should you have any further issues regarding this service, please do not hesitate to contact us directly.
Kind regards
Bruce
Thank you for your comment.
We have confirmed that you have been contacted by the relevant team and your query has been addressed. We're really sorry to hear about your experience using this service. This offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration.
Should you have any further issues regarding this service, please do not hesitate to contact us directly.
Kind regards
Bruce
Discovery Health's reply04 Sept 2015, 22:25
Official
Hello phyllisj,
Thank you for your comment.
We have confirmed that you have been contacted by the relevant team and your query has been addressed. We're really sorry to hear about your experience using this service. This offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration.
Should you have any further issues regarding this service, please do not hesitate to contact us directly.
Kind regards
Bruce
Thank you for your comment.
We have confirmed that you have been contacted by the relevant team and your query has been addressed. We're really sorry to hear about your experience using this service. This offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration.
Should you have any further issues regarding this service, please do not hesitate to contact us directly.
Kind regards
Bruce