UNPROFESSIONAL SERVICE
<p>Discovery Health approved a percentage of a medical claim and reimbursed me out of my medical savings account. They now claim I owe them the amount they paid from my medical savings. Despite taking this to managerial level (Dylan at Discovery), they fail to communicate why and how a claim can be approved, paid out and then reversed with a debt collecting letter.</p>
Dear nikki-prinsloo
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear nikki-prinsloo
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Discovery
If this is how you handle a simple, straight forward claim, I question whether you are the correct health care provider for our family. This has been an admin disaster from your side and you are making it the clients problem, taking no responsibility for your incompetence.
I would hate to know how you would process a claim under more difficult circumstances, perhaps it's time to never have to find out and move to a different health care provider.
Dear Discovery
If this is how you handle a simple, straight forward claim, I question whether you are the correct health care provider for our family. This has been an admin disaster from your side and you are making it the clients problem, taking no responsibility for your incompetence.
I would hate to know how you would process a claim under more difficult circumstances, perhaps it's time to never have to find out and move to a different health care provider.
Dear nikki-prinsloo
Thank you for bringing this issue to our attention. As discussed, we have now resolved the matter.
Regards
Discovery Health Servicing Team
Dear nikki-prinsloo
Thank you for bringing this issue to our attention. As discussed, we have now resolved the matter.
Regards
Discovery Health Servicing Team