Unprofessional Service

<p>I have been in process to add my wife on my medical aid as an dependent since 13 December 2016. I have sent 'Numerous" emails to the address provided as "applications@discovery" and to date 16 January I have had NO SUCCESS.</p> <p>I have been contacted twice from an 041 number by a rather "Unprofessional and Rude" lady by the name of Lebogang Legae to notify me that first "Not all documents were received" then on Friday 13 january 2017 I received another call regarding the Documents not received from ********** . When speaking to this person I specifically requested that someone confirm with me after I re-send the email for approximately the 10th time.</p> <p>What I did receive is an email (no call as requested) stating that due to NO documents received my application has been CACELLED.</p> <p>I have checked the mail attachment and it is clear that there are eight (8) pages in the attachment. All pages reflect in the email attachment.</p> <p>I have forwarded the mail as sent to Discovery ********** to an external email account and ALL pages reflect in the email.</p> <p>Due to the cxall received it seems Discovery has outsourced this service as I am aware that Discovery is based in Johannesburg and the call received is from 041 which is in the Eastern Cape.</p> <p>This addition MUST be done for 1 February 2017 and I receive Unprofessional and Pathetic service</p> <p>It needs URGENT attention before I escalate to other media forums</p>