Unprofessional service

<p>I have never come accross *********** people like discovery client service personnel,I have logged a complaint which is proving difficult to solve from their side and I have not received feedback or way forward.Discovery has failed me by misleading me and sending me statements sayinf I still have funds on my medical aid only to be told overnight that I have actually exhausted my funds statements sent to me were wrong it was the systems error.My problem is systems error for the past 4 months while I had the impression i still have funds on my medical aid and am on chronic medication that I have to buy which DISCOVERY declined to cover while I use my savings to purchase them and have dr's bills hanging over my head because of the incompetence of someone.I ahve been making follow ups with Discovery and no one bothers to come back to me and telling different people your story daily is frustrating and seem as if your stupid. My colleagues are aware I think its time I send a memo to all CITY OF JHB employees to change medical aid as I am not the only one having this problem but the whole LA HEALTH members and chose to keep quiet but will revolt and involove SAMWUMED and even media and other medical aids to be involved to show our dissatisfaction</p>