CW
Chris W
1 reviews | Active since Sept 2026
09 Sept 2026, 09:34
Unprofessional position of Discovery Medical Aid.
I have to stress that Discovery Medical Aid is, in my experience, a disaster anda most unprofessional service provider. After about 2 years of dealing with a neurological condition, Discovery have repeatedly rejected a medication regimen prescribed by a fully qualified and experienced neurologist, after a detailed report of extensive tests, plus a full supporting letter from her and our GP. Amongst other things, this brings into question, how Discovery views their credibility & integrity. Most unprofessional I have to say!
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Discovery Health's replyOfficial
09 Sept 2026, 10:37Dear Chris W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Sept 2026, 10:37
Official
Dear Chris W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
CW
Chris W's updateReviewer Update
16 Sept 2026, 09:23Good day.
To follow up on my previous post regarding the dismal performance of Discovery Health, I have to further report that other than a response from them advising they will look at my issue, no response has been forthcoming. Additionally, to speak to a responsible person with some authority, is impossible! There are a variety of firewall that prevent this - my view. Answers like, may I telephonically speak to the medical team that reviews my case? Answer: NO. Different email addresses are given to forward questions in respect of the issue, all of which have been shielded and the mail returned ; undeliverable.
As a professional service provider, they fall very short of even a normal level of professionalism that their customers deserve. After all, we all pay the monthly subscriptions that pay their salaries.
I’d like a senior representative to give me a call. They have my full contact details on record.
To follow up on my previous post regarding the dismal performance of Discovery Health, I have to further report that other than a response from them advising they will look at my issue, no response has been forthcoming. Additionally, to speak to a responsible person with some authority, is impossible! There are a variety of firewall that prevent this - my view. Answers like, may I telephonically speak to the medical team that reviews my case? Answer: NO. Different email addresses are given to forward questions in respect of the issue, all of which have been shielded and the mail returned ; undeliverable.
As a professional service provider, they fall very short of even a normal level of professionalism that their customers deserve. After all, we all pay the monthly subscriptions that pay their salaries.
I’d like a senior representative to give me a call. They have my full contact details on record.
CW
Chris W's update16 Sept 2026, 09:23
Reviewer Update
Good day.
To follow up on my previous post regarding the dismal performance of Discovery Health, I have to further report that other than a response from them advising they will look at my issue, no response has been forthcoming. Additionally, to speak to a responsible person with some authority, is impossible! There are a variety of firewall that prevent this - my view. Answers like, may I telephonically speak to the medical team that reviews my case? Answer: NO. Different email addresses are given to forward questions in respect of the issue, all of which have been shielded and the mail returned ; undeliverable.
As a professional service provider, they fall very short of even a normal level of professionalism that their customers deserve. After all, we all pay the monthly subscriptions that pay their salaries.
I’d like a senior representative to give me a call. They have my full contact details on record.
To follow up on my previous post regarding the dismal performance of Discovery Health, I have to further report that other than a response from them advising they will look at my issue, no response has been forthcoming. Additionally, to speak to a responsible person with some authority, is impossible! There are a variety of firewall that prevent this - my view. Answers like, may I telephonically speak to the medical team that reviews my case? Answer: NO. Different email addresses are given to forward questions in respect of the issue, all of which have been shielded and the mail returned ; undeliverable.
As a professional service provider, they fall very short of even a normal level of professionalism that their customers deserve. After all, we all pay the monthly subscriptions that pay their salaries.
I’d like a senior representative to give me a call. They have my full contact details on record.