Unprofessional Discovery consultants

Received the worst service from Discovery relating to a claim recently. A consultant Edward Pillay is dealing with this incident. The individual is extremely rude, unprofessional and really has no customer serving skills. When expressed that after contacting DH to confirm if a provider would be covered by my plan, another consultant failed to say that it would be covered from my MSA. Instead of checking first, he tells me about how well he know the consultant and doesn't think they would fail to disclose that information. He promises to call to provide feedback, calls twice right after each other, with no consideration that I might be unable to answer that very second. No follow up email, no phone call the next day. I had to phone DH again to follow up. The consultant has no respect for clients or their time. the second time, another consultant called to understand my experience and promised they would call back with feedback, again, no phone call, no email as promised. they phone when it suits them, days later with a terrible attitude.