Unprofessional Customer Service

Good Day I am very disappointed in the service I receive from Discovery in the last month. I am with then for 10 years and never had any problems till lately. My son is on PMB since 2021 and every six months when we going up to Muelmed in Pretoria we collect his consumables from the Muelmed Pharmacy with no hassles. The end of September I ask the pharmacy to get his stuff ready again like previously, but there was nappi codes that changed and they asked the pharmacy to send it on email. This is almost 2 weeks later and we still battle to get this sorted, every time when you phone for progress you only get a new reference number and they told you it will take 2 - 5 working days. Yesterday they send the confirmation and I forwarded it to the pharmacy happy that the problem is solved. I receive a phone call from the pharmacy to let me know he still cant book out the consumables not sure what the problem is. This is such a unprofessional organization the one doesn't know what the other one is doing. I even send the principal officer my concern and not even feedback from him. I hope there is someone at Discovery that reads this and get hold of me very soon