Unprofessional Call Centre Agents and A medical Scheme that loves taking your money every month but when a doctor thinks your life is in danger they don't care

Okay so I have had quite a bit of issues but have thought okay this is one thing and it just kept adding up , so when the call centre agent started raising her voice I started doing so back as she doesnt try to find a solution even though I tell her what I see on my side. I was admitted to hospital in October due to the fact that the doctor thought I had a problem with my appendix. I saw a surgeon DR Sulliman at Waterfall Hospital which to date couldn't tell me what is wrong with me and I still get similar symptoms. He then sent me to DR Tjale for an emergency consultation and she also couldn't figure it out so since then I have still been suffering with the same symptoms and suddenly discovery doesnt pay specialists and I had asked this question to a consultant before I started with the scheme last year that if it is a referral outside hospital should discovery pay and I was advised that they would. I now get accounts that is not paid. Why must I Pay thousands a month and you dont care. Also when I was supposed to be admitted Waterfall Hospital had to keep me in the front of the hospital in pain and even the person phoning for a code to be admitted told me Discovery is full of nonsense and also being quite difficult and I had to sit/lay there infront of everyone because discovery didnt see it as a priority to book someone in the specialist gave an exact code to due to thinking i had an appendix problem. I then also scored the hospital quite badly and discovery and I expected someone to call me back and ask me about the questionare more in detail but discovery clearly dont care about their clients should have maybe just stayed with momentum atleast they had employees and processes that cared for their patients. SOOOOOOOOOOOOOOOOOO Unhappy