Unprofessional and improper communication

<p>Good day</p> <p>My husband has chronic medication call Arava which has been on chronic for a long time, when he went to collect it at the pharmacy he was told that he needed to pay a co-payment of R400. I have not received proper communication regarding this change, which I think is totally unacceptable. I called in and was told that an sms was sent to advise of the change, mu husband has not received such sms, this is not professional and proper communication. I was also told that we need to get a script for a generic or alternative or a motivation letter from the doctor as to why my husband needs to stay on that particular medication. This is going to be an inconvenience extra expense for us to go an see the doctor just to get a motivational letter which was already given when we initially app**** for the benefit.<br />I have been with Discovery for many years and do not appreciate this type of service. I do pay alot of money every month to be receiving this type of service and if it continues I will unfortunately have to move my medical aid.</p>