Unprofessional

I have requested a special payment from my MSA on 23 Feb 2016 and have had no response from Discovery to date. I called the call centre for feedback. Siya answered the phone and from the onset had a bad attitude and asked me to repeat my questions. I became frustrated with the level of service received and became extremely upset after she said to me \can I talk now?\". This was after she stated that she can't find my request on their system. I asked to speak to a team leader and after being placed on hold I decided to cut the call and call into the call centre again. I was assisted by Hector who found my request in no time, assisted to refer it to the correct department and gave me reference number ***. Although I was happy with Hectors service I was told that the request will take another 3 working days, which would mean that I will have to wait a total of 8 working days for assistance."