unprofessional

called in to the call centre, the call was answered however the consultants were having a chat not realising that one of them had picked up the call. I was eventually cut off and had to call again only to find out that I cannot be given an auth number for the specialist visit as it has to come from the GP.<br> in my opinion it is very unnecessary to have to phone the call centre to get an auth number for a specialist visit in the first place and then only be granted it if the gp requests being sent to a specialist.