Unprofessional

I had done a telephonic application on the 22th of March with discovery, they had in return asked me for documents that was sent through to them on the 24th of March, I now get several phone calls for the documents already sent through, and was told not a single person works with the applications it gets chucked around from agent to agent. This is very unprofessional and shocking to say the least. I am assuming they do not want more business and if this is how they start then it's better to cancel the application as I forsee many obsticals with them.