UNPROCESSED CLAIM - **** CUSTOMER SERVICE!

I am outraged by Discovery Medical Aid Claims. I am still awaiting a response/claim payment I logged on the 14th January!!!! I submitted a claim on the Discovery App on the 14th January, they declined it. I wrote my dissatisfaction on their "rate service" email on the 24th Jan. This Perusha girl called me back on the 25th Jan, and I explained how I was misinformed by their agent when I asked if I could claim for the item I was getting in cash. She asked me to send an "proper" tax invoice from the Pharmacy as I had uploaded a till slip and that was why they declined, she told me. Gave me ref.:*** for the call. I then emailed this proper invoice they asked of me to: *** on the 31 January. Nothing happened, then on the 4th Jan. I phoned and I emailed - I was told someone was going to call me back, but no one did. Claim still not paid up until today!!! WHAT ******* IS THAT!?