1 reviews | Active since Jul 2014
Unpaid Supplier Dental account
On Nov 30 2015 my Dentist supp**** me with a quote for false teeth replacement. There were 2 quotes, one from the Dentist for the procedure and the other was from the Dental supplier.<br> I called Discovery same day to find out if these costs will be covered by Medical Aid, and was told by Discovery that for provided quotes pre authorization is not required, I must confirm with the dentist whether he charges Discovery health rates and I will only be liable for a fee of R2 850.00 that I must pay before the procedure. I was aware that my savings account had no funds that is why I called for pre authorization otherwise I could have upgraded my cover and waited for the New Year if I was not misled by Discovery.<br> We went for the procedure in December and I paid more than R2850.00 but surprisingly I received a bill from the supplier that is not paid by Discovery.<br> I lodged a query with the call center on 15, 19, 20, 27 Jan and 10 Feb and was promised that they will come back to me after they listen to the tape. Ref ***<br> Manager Revash Soobhar promised to look at my case and will come back to me, but never did.<br> Can Discovery settle the bill as I was misled by their consultant.<br>
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Regards
Meryl
Thank you for your comment.
We are currently investigating your concerns and will be in contact with you shortly.
Regards
Meryl
