Unpaid premiums and no support

I joined discovery health for my husband and have consent in regard as to act on his behalf long story short the account was inactive since January 2020 I realised that in March call after call and sending proof of payments they realised it was allocated to the wrong account, did they fix the problem no it went unfix I continue calling and was told to fill in a restatement form I did that still nothing I phone I July and I'm told the membership has been cancelled due to late payment which was not the case I made payment up until they said it was canceled apparently it was for wrong allocation they made anyway it's done I'm told to fill in forms requesting reinburstment forms for a change in banking detail I did it then August 2020 waited and waited so the calls and emails start again I'm told to send a bankstatment ID I do that still nothing I phone numerous time the I'm told It was payed I must contact the I do that I'm told they should give a reference I phone I asked for the reference I'm told they will email me the proof still no responses after that phone again I'm told it was just payed 15 min ago it will reflect after the weekend Haha I'm the fool now yes waiting again still nothing before xmas a few days again I'm calling I'm told to resend all documents so here we go again I do it what January 2021 stl no response emails again than now again a new story it's the wrong documents I need a new bankstatment I do it still now no responses it's not just one months premiums but 6 months accumulating to R13000 and for them not to make an attempt to pay up