UNPAID PMB APPROVALS

We app**** for PMB approval for a patient to receive a prosthesis. We received the APPROVED PMB LETTER from Discovery. I then emailed the account PLUS the approval letter to the RULEEXCEPTION email address that they provide, Then they short paid the account. I phone the call centre just to be informed that the PMB WAS NOT LOADED ON THE SYSTEM. That is why the account was short paid. I cannot understand that even with the proof of the PMB that was attached to the account, they still just short paid the account and made no evert to try and sort out the problem. It seems that more and more of Discovery's employees do not know what they are doing. Incompetence is the order of the day at Discovery Health.