Unpaid Pathology Claim

<p>Again having the same issue with a unpaid claim, last year I had to call 9 times to have a pathology claim paid - now I have to deal with the same issue again!!!! Absolutely pathetic!! My medical plans states I have unlimted pathology, I called Discovery before I had my tests done and it was confirmed by Loraine (ref: ********** 525) and her manager that I can go for the test and no specific form is needed. Off I went to do the test and again my claim is rejected. I called today and was advised that the name on the claim is incorrect, same as my previous claim. I've done my part and went to the required network provider. I've been told that I can call the Pathologists to change the name on my claim. After hanging on the line for almost 22 minutes I decided to end the call. I strongly suggest that the people involved with pathology process etc needs to get proper training seeing that nothing has improved within a year!!! I will definitely be looking at another medical aid, Discovery clearly feels nothing for customer satisfaction!!! So let's see if something will be done about my claim... Disgusting service to say the least!!!!!!!!!!!!!!</p>