UNPAID MATERNITY BENEFITS

I made a call at 14:30 today to inquire about my maternity benefits and why certain claims were not paid. You rude agent then decided to cut my call short as he couldn't answer the tough questions which we were asking. What type of staff do you employ who lack professionalism so much??? It's really disappointing to say the least. I'm also disgruntled over the fact that your crass call centre agent also told me that I must first apply for prenatal tests which are already on my maternity benefits in order for them to be paid. First of all Discovery, WHO THE HELL TOLD ME ABOUT THAT ****ING APPLICATION???When I activated my maternity benefits, no one ever told me about the mysterious application which I was never told about!!! Why do you have the maternity benefits listed on your app on my profile and yet not state have anything or anywhere it states that i must always apply for maternity tests to be paid??? You're really treating your patients UNFAIRLY, I don't understand why the hell didn't you email all that information to me as soon as I activated my maternity benefits???? Right now my doctor requested for an amniocentesis to be performed due to the down syndrome test results, which were also not paid for. The amnio benefits are there on my benefits listed yet now I'm told about a flipping application that I knew nothing about! You're really treating me like dirt as your client Discovery. And what I want to know is what the hell do you actually pay for in maternity??? Why give me benefits that you know very well that you won't pay??? Please also provide me with a call recording of the conversation that I had with one of your consultants when activating my maternity benefits.i really want to hear of the elusive part of applying before using each and every benefit as your 'wonderful' agent assumes and claims that it was explained yet he was not part of that call. And please tell the AGENT to stop hanging up on valuable clients when he can't answer questions, IT'S RUDE!