Unpaid hospital claim from Feb 2016

<p>Truly appalling that an outstanding claim is still not sorted from February 2016. Each time received different feedback from your agents. One agent assured me that the claim was paid in full and to my astonishment I still received statements from the medical provider. Again I had to follow-up and another agent responded that it will be sent to the technical department to override the medical aid code and still no payment! Discovery was willing to pay the claim if it was all on the same invoice but the provider is not able to provide one invoice, so I’m being penalized for the service provider not being able to submit the correct claim format. The agent also mentioned that they did previously pay a similar claim for another member, so why is my claim not resolved? After all this effort calling to Discovery and the service provider my cell bill is nearly more than the actual claim itself which comes to show how inefficient this whole claim process has been.</p> <p> </p> <p> </p>