MP
Maritza P

1 reviews | Active since Mar 2018

02 Dec 2019, 20:45

Unpaid claims - numerous submissions

Paid for an ultrasound cash and have been trying for over a month to get the money paid back to me. Every time I submit the invoice there is something wrong. That error is then corrected and invoice resubmitted just for it to be rejected for another reason again. This has been going back and forth for over a month. Why they don’t give you one list of problems to fix in one communication I don’t understand. Now all emails querying is being ignored. Discovery looks for reasons not to pay. Not how they can help their clients.

0
Replies (4)
Discovery Health
Discovery Health's reply03 Dec 2019, 07:35
Official
Dear Maritza Du Plessis

Your concerns are important to us. We will contact you soon to answer your comments.

Kind regards
Discovery Health Servicing Team


MP
Maritza P's update03 Dec 2019, 11:33
Reviewer Update
Still no feedback from Discovery. Not responding to my mails.
MP
Maritza P's update03 Dec 2019, 14:13
Reviewer Update
Eventually got a response. Only to be told that the incorrect code was used, but best of all is that Discovery assisted the Radiologist with the code. I am fuming. How many times do you have to resubmit before you get all the information required?
Discovery Health
Discovery Health's reply04 Dec 2019, 16:04
Official
 Dear Maritza Du Plessis

We have been in contact with you to discuss your query.

Kind regards
Discovery Health Servicing Team