NK
Nthati K
1 reviews | Active since Jul 2013
18 Jan 2016, 19:13
Unpaid claims
I went to a doctor who doesn't accept medical aid, who is cash based. I then sent all the proof of payments twice and I'm still waiting. This was in December and the person I spoke to at Discovery medical aid claims, told<br> me it will take only 24 hours. I'm still waiting after a month. No communication nothing.<br> Medical aid number
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Discovery Health's replyOfficial
20 Jan 2016, 16:22Hello Abigailk,
Thank your for your comment.
I confirmed that the claims you are referring to has already been processed on 21/12/2015 however, the account details we had on record was outdated.
I am pleased to confirm that the bank details have since been updated and the funds has been scheduled to be released to you. I discussed the details telephonically.
Please feel free to contact me should you need any further assistance.
Regards
Rishana
Thank your for your comment.
I confirmed that the claims you are referring to has already been processed on 21/12/2015 however, the account details we had on record was outdated.
I am pleased to confirm that the bank details have since been updated and the funds has been scheduled to be released to you. I discussed the details telephonically.
Please feel free to contact me should you need any further assistance.
Regards
Rishana
Discovery Health's reply20 Jan 2016, 16:22
Official
Hello Abigailk,
Thank your for your comment.
I confirmed that the claims you are referring to has already been processed on 21/12/2015 however, the account details we had on record was outdated.
I am pleased to confirm that the bank details have since been updated and the funds has been scheduled to be released to you. I discussed the details telephonically.
Please feel free to contact me should you need any further assistance.
Regards
Rishana
Thank your for your comment.
I confirmed that the claims you are referring to has already been processed on 21/12/2015 however, the account details we had on record was outdated.
I am pleased to confirm that the bank details have since been updated and the funds has been scheduled to be released to you. I discussed the details telephonically.
Please feel free to contact me should you need any further assistance.
Regards
Rishana