Unpaid Claims

I submitted a claim on 3-04-2018 and it was not paid after 4 days so I called in to find out the progress on my claim and the call centre lady advise that I had sent it to the wrong address but she would send to the right department. 3 days went by but I did not receive a reference number nor a email confirming my submission for the claim, so I got worried then again this morning I call in to check on the progress but yet again nothing had been done but it had been sent to the right department but not captured.

I then asked the lady that I spoke to this morning to escalate the or put me through to a supervisor she then told me to hold the line and **** SHE was gone I held the line about 15minutes till my aitime ran out.

So I called back again at 2pm and spoke to yet another lady whom when I asked about my claim told me that its not captured but it had been escalated to claims and it will take 2-3 working days. Now at this point Im really loosing my cool and ask to speak to a supervisor or give me an email address and yet again I was told to hold on and **** SHE was gone and all I had was automated music (its terrible depressing music).

I have made 3 claims this year and every single claims only gets paid after numerous follow up but this was the worst experience ever.

I spend over R6000 every month with Discovery and feel like I deserve better treatment.