MS
Moyase S

1 reviews | Active since Jul 2017

15 Jul 2017, 05:39

Unpaid claims

<p>I was incorrectly advised by Discovery consultant to use a Gp out of the network. After several calls which cost a fortune i was approved to be paid for one consultation out of three. Though i was not happy but i understood their reasoning. Till to date i havent received the money. Its not about money but the principle. You are faithful pating ur premiums to them with the hope of a better service. No matter how small the amount is thet must honour their commitment. Im so sick and tired of discovery cant wait for december to change medical schemes. Today its full two months since i visited the doctor no claim pmnt. If i had to calculated wat i spent calling them its shovking. Horrible service at its best....</p>

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Replies (2)
Discovery Health
Discovery Health's reply17 Jul 2017, 09:13
Official

Dear sarafina-sibiya

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply18 Jul 2017, 15:34
Official

Dear sarafina-sibiya

We have emailed you confirmation that this query has been resolved. Please let us know if you have any questions.

Regards
Discovery Health Servicing Team