Unpaid claim / Incorrect capturing of chronic info

I am very disappointed in my present experience with Discovery.<br> 5/8/15 - I submitted claim, service date 4/8/15 for payment. (1 of my ongoing visits to my physician I've been seeing twice yearly since 2010).<br> 12/8/15 - I received an email response to say that my claim has been rejected due to insufficient savings. This should have been paid from CHRONIC as always before.<br> 12/8/15 - I phoned in (1) - consultant said she would fix and resubmit and that she can see I have 5 specialist visits p/year and only 1 claimed. ***<br> 20/8/15 - I phoned in (2) as no response received. Chadley opened an enquiry. He also saw I have annual visits. ***<br> 26/8/15 - I phoned in (3) - Ronelle saw I was registered as Type 2 diabetic and should be Type 1. I had to email my latest script which I did same day.<br> 27/8/15 - I received email with letter confirming me Type 2 AGAIN INCORRECT!<br> 28/8/15 - I phone in (4) - Claudia checked,said she will correct, that it should be Type 1. I was promised a new letter of confirmation SAME DAY!<br> 1/9/15 - I phoned in (5) - Rushma gave same story, promised to fix, emailed me back same day<br> 8/9/15 - I phoned in (6) - Carlien to fix! ***<br> TBC...