UNPAID CLAIM

I am very disappointed by the treatment or lack service by Discovery Medical Aid. I have a claim due to me and on my profile in the app it says payment date is 13 March 2025, up until today I have been told about 72 hours then the money will appear in my account. I have been pleading for them to process as I am carrying the burden of paying a health professional for services rendered to me. I have never skipped a premium, I have been calling discovery everyday, I mean every from the claim date to make a follow up. And all of these days I have been told that payment has been made. On the 19 March I was told they are escalating and that payment will be made and funds will be in my account within 72hrs and within 72hours is today. Yesterday, 24 March I called and got told that no funds will reflect today, today I called and guess what, they will be escalating because funds were not released. Discovery is such a huge company that has been around for years and I am sure if I leave them and find another medical aid it will not make a difference to them because clearly my premiums are not worth their high standards of inconvenience. After all this, I am finding myself an alternative medical aid where I will be valued as a client.