UNPAID CLAIM-AFTER CONFIRMATION FOR PAYMENT

I HAD TO GO FOR BLOOD TEST ON 2 DIFFERENT OCCASSIONS. IN TOTAL I SPOKE TO 9 PEOPLE. MY PLAN STATES UNLIMITED PATHOLOGY, IF DONE AT INSURE NETWORK BENEFIT ON THE LIST. BOTH WAS DONE AT A NETWORK PLACE. I HAD TO PHONE TWICE TO GET THE FIRST CLAIM PAID. NOW I SPOKE TO ABOUT 7 PEOPLE TO GET THE SECOND ONE PAID. I WENT TO DISCHEM FOR THE TESTS, THEREFORE IT MUST BE PAID. ALL 9 PEOPLE GAVE ME A DIFFERENT STORY. NOW THE EXCUSE, THE ACCOUNT SAYS DU BUISSON AND NOT DISCHEM???? REALLY??? DISCHEM IS THE SERIVE PROVIDER. PEOPLE I SPOKE TO FOR MY FIRST CLAIM: INSAAF 27/10/15